Refund Policy

1. Returns & Refunds

- You may return most items within 30 days of delivery for a full refund.

- Refunds are processed within 5 business days after we receive and inspect the returned item.

- To qualify for a refund:

- Items must be unused, in original packaging, and in resalable condition.

- A completed return form must be included.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

- Underwear, personal care products, health/wellness items that have been opened.

- Exception: If these items arrive damaged or defective, contact us within 7 days for a replacement or refund.

3. Product Packaging & Branding

- Product packaging and branding may change without prior notice.

- Products may be supplied under updated branding or trademarks while maintaining the same formulation and intended use.

- Product images are for illustrative purposes and packaging may differ from what is received.

- Such changes do not constitute a defect or misdescription under Section 5.

4. Return Shipping

- Buyer pays return shipping costs

- We recommend using a tracked shipping method — you’re responsible for lost returns.

5. Damaged/Defective Items

- Contact us within 7 days of delivery if your item is damaged, defective, or not as described.

- We’ll cover return shipping and provide a full refund or replacement.

6. How to Initiate a Return

1. Contact us at info@liova.co.uk with your order number and reason for return.

2. We’ll provide a return address and instructions.

3. Ship the item back with the return form and tracking.

7. Refund Method

- Refunds are issued to the original payment method 

- Processing times depend on your bank/PayPal (typically 3–10 business days).